Ability to auto add fee when payment declines for cards in autopay | Feature Requests

Ability to auto add fee when payment declines for cards in autopay

under review

Retired Starfish

Ability to auto add fee when payment declines for credit cards in autopay the same as ACH. We charge this as a late fee and the process ends up being manual and obviously the capabilities are there to automatically add it.

18 hours ago

Serena Edwards

marked this post as

under review

Rich Hogan

Hey Retired Starfish, thanks for posting this — super helpful context. Just to make sure we’re tracking correctly: you’re looking for the system to automatically add a late/decline fee when a credit card autopay payment fails, the same way it currently does for ACH, so you don’t have to add it manually each time. We’re going to take a look at what’s possible here and follow up once we’ve dug in a bit more.