Multiple Notifications sent for billing
high priority
A
Amber Emu
We have children in multiple classes on multiple days. Parents are receiving billing notifications for each day and each class. So if a child is here 3 days a week and stays for lunch (a separate class) then the parent receives 6 notifications.
The notification that goes out should be the amount that the ACH or Credit card debit will be. It should not be driven by class. ALSO - IMPORTANT -- in our fall session, this will cause us to exceed our monthly limit for SMS messages. We should not have to pay for these due to this bug in the system.
Rich Hogan
high priority
Rich Hogan
Thank you for letting us know about this. Unfortunately, some decisions were made by people who are no longer here that created this issue. We are working hard to rectify this and other issues related to billing.
Rich Hogan
Merged in a post:
Payment Plan Invoice Consolidation
Rich Hogan
When our clients have a customer with more than one enrollment and each enrollment has a payment event on the same day, the system currently generates an email and an SMS (depending on which are selected) for every instance of the payment event. For example, if I've enrolled 3 kids each in 5 programs and those programs all have payment events on the 15th, I am going to get 15 emails and SMS whatever number of days before the payment is due. This is causing major heartburn for camp companies and clients like Boys and Girls Club, Hearts and Minds, etc. who have lots of choices.
What we need is to more intelligently look at each day's invoices and send one email/SMS invoice reminder.
Rich Hogan
Serena Edwards
under review