This is a great suggestion and one we are hoping to implement in a new design of Enrollsy we are working on (You can see the link to the Timeline under the Primary Account Holder's name). Primary Account Holders will have an Activity Timeline with some unique functionality, including automatic logging of certain events (account creation, editing of information, declined payments, enrollments, etc.). Hopefully all the information in the timeline will better help support admins in gaining context and in communicating with Account Holders.