Email customers a receipt after every payment
medium priority
Serena Edwards
Merged in a post:
Automated Payment/Refund Reciepts
R
Regional Whitefish
We believe it would be great helpful if student can get a automated notification that payments have been credited to their account. This would ease emails that we receive from students asking for payment receipts. Currently what obtains is the ability too print the receipt but we can't push that receipt to the student or have it done automatically.
Serena Edwards
Regional Whitefish Customers can print their own receipts in the customer portal. Here is a support article that gives instructions on how to do that that you can send customers: https://intercom.help/enrollsy/en/articles/7183722-how-to-print-a-payment-receipt
Rich Hogan
Hey Regional Whitefish, thanks for your feedback! I have a few more questions for you:
- Would you like the receipt to be sent via email or through the platform's notification system, or both?
- Do you want the receipt to include detailed transaction information or just a confirmation of payment?
- Should the automated receipt also include information about the course or program the payment is for?
Serena Edwards
medium priority
Rich Hogan
Thank you for this feedback. If the email looked like this attachment (but with your company logo and colors) and had the invoices that had been paid attached as PDF's, would that cover your and your customer's needs?
Rich Hogan
under review